Guest & payment support
How can we help?
For questions about a payment, receipt, reservation charge, cancellation, or refund, contact our support team. Please include the name used for payment and the payment date. Never send full card information by email.
Email
We respond as promptly as possible during normal business hours.
Payment security
Payments are processed through a secure third-party payment provider. Ora Hospitality LLC does not ask guests to send card details by email.