Effective date: October 26, 2026
This Privacy Policy explains how Ora Hospitality LLC collects, uses, and protects personal information in connection with hospitality services, reservations, payments, and guest support.
Information we collect
We may collect contact information, guest and reservation details, communications, transaction references, billing details supplied to a payment processor, and information needed to provide support or comply with legal obligations. We do not ask guests to send complete payment-card numbers by email.
How we use information
We use personal information to process and support reservations and payments, communicate about purchased services, maintain business and accounting records, prevent fraud, protect guests and the business, and comply with legal requirements.
Service providers
We may share information with payment processors, technology providers, professional advisers, and hospitality service providers when reasonably necessary to complete a transaction or deliver requested services. These providers process information under their own privacy and security obligations.
Payment information
Card payments are processed by a secure third-party payment provider. Ora Hospitality LLC generally receives transaction status and limited identifying or payment information rather than complete card details.
Retention and security
We retain information only as long as reasonably necessary for reservations, support, accounting, dispute handling, legal compliance, and legitimate business needs. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. Some records may need to be retained for legal, accounting, fraud-prevention, or contractual reasons.
Changes to this policy
We may update this policy from time to time. The effective date shown above identifies the current version.
Contact
For privacy questions or requests, email support@orahospitalityllc.com.